| 1. Ordering Status FAQs
2. Pricing and Payment FAQs
3. Shipping and International Shipping FAQs
4. Product FAQs
Ordering Status FAQs
Can I add to, delete from or change my order once I submit it online?
No, once an order is submitted, it can only be amended or edited by contacting our customer service at email@example.com. Once an order is shipped, the order cannot be added, deleted or voided.
How can I get the status on my order?
Every Order has a tracking number. The tracking number will be automatically emailed to you after 6:30pm Pacific Time.
Do you accept phone, fax, email or regular mail orders?
Yes, we accept fax, e-mail or regular mail orders but no phone orders. For wholesales pricing inquiry, you may contact our sales dept at firstname.lastname@example.org
How long does it take to process an order?
It takes one business day for us to process an order before they are shipped. Once the order is shipped, your estimated time of arrival will be determined by the shipping method you paid for.
I am afraid that I may have accidentally duplicated my order?
Contact customer service at email@example.com. We will void the order for you as long as it has not been shipped. If duplicate orders are shipped, you could refuse those boxes. You will be refunded when those boxes are returned to our fulfillment center, except for the shipping charge.
Can I reactivate an order that has been voided?
The only way to regenerate a void order is to replace a new order online.
Can customer service agents physically get a product and describe it for me?
Customer service agents cannot physically get a hold of a particular product to describe it for you due to the nature of on-line stores. All the information we have for each item is on our website. Please use the "more details," link for information on the product.
Can I pay by Money Order, Cashier Check or Wire Transfer?
Yes, you can. However, please make sure your cashier check, money order or wire transfer cover the shipping cost if it applies. To obtain shipping cost, simply add items to cart then select shipping method with shipping zip code input. Our system will automatically generate your shipping charge. Please print out add to cart page and mail your request to the following address along with shipping instructions. Mailing Address: PO Box 5683, Hacienda Heights, CA 91745
What happens if something is backordered?
If an item is found to be out of stock after the order is placed, our customer service will contact you either by phone or e-mail. You could choose to ship the remaining items or put your order on hold until the back ordered item arrives.
What happens if something is out of stock?
We do not sell products that we do not have in stock. For products we leave listed on our website but showing out of stock, we expect to have them in stock again within a week or so. If we know a product will be out of stock for a longer period of time before hand, we will take the product's listing off our website. back to top
Pricing and Payment FAQs
What methods of payment do you accept?
• American Express
• Prepaid method: Cashier Check or Money Order, Wire Transfer
(Note: All Prepaid Orders take longer to process because we have to clear the checks before we process the order, including Cashier's Check due to the existence of fraudulent checks.)
• No C.O.D. orders please.
Sorry, No International Credit Card.
Why does my credit card decline when I still have available credit on my account?
A credit card can decline due to an invalid credit card number, exp date, daily limit, insufficient credit, or other reasons. Sometimes customers might input their card number incorrectly. Check online to be sure that the number has been input correctly. Contact your credit card company for more information.
Do you know why my credit card is declined?
The computer does the credit card charges automatically. We are not given a reason when a transaction declines. For further information, please contact your credit card company or the bank.
I have a resellers permit in the state of California. How do I implement it with?
Place your initial order online. Please fax us a copy of your California Sellers permit, and include the sales order number to(626)638-3407. This must be done immediately after you complete your order on-line.
Is the website secure? What kind of security is used?
When you are placing an order on the Internet, security is the number one priority. All online transactions are sent through our secure server, and encrypted with 128-bit technology. Once the information is received through the Internet, authorized employees will process your payment, and make sure that your information is handled with the highest level of security.
Do you offer a Resellers Program or Dealers Discount program?
Aside from the reduced shipping costs for multi-item orders, we do offer large volume discounts on products or shipping. In addition, we always try to keep all prices as low as possible all the time.
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Shipping and International Shipping FAQs
How do I know my shipping charges before I place the order?
To find out shipping the charge before placing the order, you may choose to add items into cart and submit shipping zip code with shipping method. Our system will automatically generate your shipping cost.
When will my order be shipped?
Orders received by 3:00pm PST will be shipped on the next business day.
How do I get my tracking number?
The tracking number for each shipped order will be automatically emailed to you after 6:30pm Pacific Standard Time.
What do I do if an item is received damaged? .
If the item appears to be damaged, please contact customer service at firstname.lastname@example.org within 2 days. We will file a claim for you and send you the replacement right away.
Do you deliver to an APO or FPO?
yes, we deliver to APO/FPO via US postal Service.
Is shipping added cumulatively for each item I order or does shipping reduce when you purchase multiple items?
When you order multiple items, most of the time the shipping charge will be reduced in your shopping cart, according to weight and size, safety and insurance, if required. Just place all items in the shopping cart, pick your state, and choose shipping method, and hit the shipping calculator. You will see the reduction if you compare it in separate orders.
Do you ship internationally, and what are the payment choices?
We do ship internationally with USPS. The payment method we accept for international customers is paypal or wire transfer. Thus, please submit your inquiry to our sales department via email: email@example.com. back to top
How can I get a price quote or a shipping cost quote?
Products and pricing are current each time you refresh your web page. Some products and pricing will be changed without notice. All orderings, price quotes, and shipping quotes are done directly online.
What is the difference between Perfume, Eau de Parfum, Eau de Toilette, and Eau de Cologne?
The differences are the amount or concentration of oils in the fragrance. These oils are called "juice." The highest concentration of "juice" is in perfume (or parfum). Next would be Eau de Parfum, then Eau de Toilette, and finally Eau de Cologne.
Actually, Eau de Toilette and Eau de Cologne are generally interchangeable, particularly in Men's fragrances. After Shave has the least amount of oils. The higher the concentration of "juice" the longer your fragrance will last, and the less you need to apply.
What do fragrance notes refer to?
Fragrances are comprised of many different scents, these scents are called "notes."
Top notes are very light and last just a few minutes (5-10 minutes). Middle notes become apparent in about 15 minutes after application. These can last up to an hour or more. Bottom notes are the heavier ingredients. These last the longest, usually for several hours.
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